Insurance, tracing, replacement and loss adjustment services for airlines' luggage.

Notes on the Montreal Convention:

Carriage with all airlines is governed by the provisions of an International Convention known as the Montreal Convention of 1999.
This particular Convention is given effect in English law by virtue of the provisions of the Carriage by Air Act 1961 (as amended).
This Act provides that the carrier's liability, so far as damage, loss or delay to baggage is concerned, shall be limited to 1,000 SDRs (Special Drawing Rights).
The value of the SDR varies daily and confirmation of the current rate can be obtained from most banks/building societies, leading financial journals or from the International Monetary Fund.

We recommend that, should you have purchased private travel insurance, you claim under that policy as recovery is likely to be at a higher rate due to the limits of liability.

If you do not have travel insurance and wish to obtain a claim form please click on the logo below of the airline that you flew with.

Go to BMI English claim form  Go to BMI English claim form Download baggage claim form - Arabic Download baggage claim form - Arabic Download baggage claim form - Farsi Download baggage claim form - French Download baggage claim form - German Download baggage claim form - Russian Download baggage claim form - Turkish
Go to BMI Baby English claim form  Go to BMI Baby English claim form Download baggage claim form - Arabic Download baggage claim form - Arabic Download baggage claim form - Farsi Download baggage claim form - French Download baggage claim form - German Download baggage claim form - Russian Download baggage claim form - Turkish


Go to Thomas Cook English claim form  Go to Thomas Cook  English claim form