Insurance, tracing, replacement and loss adjustment services for airlines' luggage.







Luggage Loss Adjusters is an independent specialist claims processing company. Operating on behalf of the airlines we employ specialist loss adjusters with experience in claims handling. Our other services to airlines include luggage replacement and baggage tracing

If you make a claim with us our aim is to settle it as soon as possible within the parameters we meet with regards to the information that has been sent.

Because you may be making an insurance claim we ask that all enquiries and claims are made in writing. This ensures that all information is clearly documented and avoids both mis-understanding and mis-interpretation. If you need to contact us we have a variety of different methods.

By post:
Luggage Loss Adjusters
Unit C3 Horsted Keynes Ind Park
Horsted Keynes
Haywards Heath
West Sussex
RH17 7BA

By E-mail :

If you do not have travel insurance and wish to obtain a claim form please click on the logo below of the airline that you flew with.

Go to BMI English claim form


Go to Royal Brunei Airlines English claim form


Go to Thomas Cook English claim form

Unclaimed bags - Thomas Cook passengers only

From time to time we receive bags that have no tags at all - so the owner cannot be identified. These bags are often from the cabin lockers but sometimes from the baggage hold where all the tags have been accidently stripped off. If you have lost a bag and it has not been traced by Thomas Cook please check our unclaimed bags section to see if your bag is there.